Website development
IT-accredited company

Bots and automation for turnkey business

We develop bots and automation for communications, requests and typical scenarios for working with clients: MAX, Telegram, WhatsApp, CRM, notifications, mailings and processing requests.

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About

We work at the intersection of strategy, development and delivery

We automate communications, requests and repetitive team actions

Bots help you quickly respond to customers, collect requests, receive data, send notifications, connect payments, transfer requests to CRM and relieve some of the workload from managers.

First, we figure out which scenarios are really worth automating, then we design dialogs, integrations, admin and post-launch support.

5years

in the digital development market

3-4years

average length of cooperation

100+projects

delivered for clients across industries

10+awards

and industry achievements

Our contacts

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Recent work

Examples of our work

All work
What solutions are we developing?

We automate communications, requests and typical scenarios for working with clients

Bot for MAX: requests, responses, notifications, support scenarios and integration with CRM, website and backend.

Bot for MAXOpen

Telegram bot: requests, sales, support, notifications, personal account, payment, CRM and backend integration.

Bot for TelegramOpen

WhatsApp Business API: requests, notifications, templates, customer support, CRM and backend integrations.

Bot for WhatsAppOpen

Automation of processes: requests, notifications, approvals, statuses, CRM, webhooks, API, reports and data exchange.

Process automationOpen
Tasks

Bots and automation are needed when requests, requests, notifications and repetitive operations begin to take up too much of the team’s time.

What tasks do you need bots and automation for?

  • Collecting applications from instant messengers and transferring them to CRM
  • Automatic answers to typical customer questions
  • Sign up for a service, consultation, demo or event
  • Notifications about order statuses, payments and documents
  • Mailings and segmented communications with clients
  • Integration of MAX, Telegram, WhatsApp with the site, CRM and backend
  • Automation of internal approvals and tasks
  • Reducing the workload on managers and support
Let’s discuss your task

On a call or in chat, we’ll unpack the task, answer questions and suggest a solution. If you are only exploring options, write to us too β€” we’ll help you find your bearings.

Leave your contacts β€” we’ll explain the best way to approach the project, how long it may take and what it may cost. No pressure or obligations.

Approach

First we design scenarios, then we connect platforms and integrations

The approach on which our bots and automations are built

  • Let's analyze the scenarios

    We determine which calls, requests and processes should be automated, and where it is better for a person to stay in the loop.

  • Designing dialogues

    We collect branches, buttons, forms, messages, errors and transitions so that the user does not get stuck in the bot.

  • Connecting integrations

    We connect the bot with CRM, website, payment, tables, warehouse, mail, analytics and internal APIs.

  • We are preparing support

    We configure notifications, admin panel, logs, error handling and scripts for transferring requests to the manager.

Process

Each stage has a clear result and an agreed amount of work

We use a 6-step system,

For each stage we record tasks, deadlines and costs. This way, launching a bot or automation remains clear for the business and the team.

Stage 1

Analysis

Study of the problem and requirements

We study customer requests, current channels, CRM, forms, team roles, typical questions and manual operations.

Stage 2

Scenarios

Structure, logic and product prototype

We design a scenario map, dialog threads, forms, buttons, statuses, notifications and transfer to the manager.

Stage 3

Interface

Visual concept development

We prepare message texts, command structure, buttons, error states and user interaction logic.

Stage 4

Development

Implementation of project functionality

We develop a bot, backend, integration, admin, application logic, notifications and event processing.

Stage 5

Testing

Checking and fixing errors

We check dialogs, integrations, CRM, access rights, repeated messages, errors and non-standard user actions.

Stage 6

Launch

Publication and commissioning

We publish the bot, connect channels, train the team, check the first applications and set up support.

Technologies

We select a stack for the platform, integrations, load and further development

We use technologies that are suitable for stable bots and automation

  • Platforms: MAX, Telegram, WhatsApp Business API, webhooks, buttons, commands, forms and dialogue scripts.

    Platforms

    MAX, Telegram, WhatsApp Business API, webhooks, buttons, commands, forms and dialogue scripts.

  • Backend: Node.js, API, databases, queues, roles, authorization, business logic and event processing.

    Backend

    Node.js, API, databases, queues, roles, authorization, business logic and event processing.

  • Integrations: CRM, 1C, website, forms, payments, email, SMS, tables, analytics and internal services.

    Integrations

    CRM, 1C, website, forms, payments, email, SMS, tables, analytics and internal services.

  • Infrastructure: CI/CD, monitoring, logs, backups, error handling and release environments.

    Infrastructure

    CI/CD, monitoring, logs, backups, error handling and release environments.

Guarantees

We guarantee transparent work and support after launch

  • We show you how to manage scripts, tickets, messages, integrations, and basic bot or automation settings.

    Team training

  • We fix the stages, milestones and release plan so that the launch does not dissolve in endless edits.

    Meeting deadlines

  • We check scripts, buttons, forms, integrations, notifications, errors and user behavior in different dialogue threads.

    Quality of work

  • We divide the functionality into stages and show in advance which scenarios are included in the current launch, and which are better to be carried out further.

    Sticking to a Budget

Discuss a project
Advantages

We plug into not only development, but the business logic of the project

What will you get when you order a bot or automation from us?

  • Fast processing of applications

    The bot accepts requests, clarifies the data, sends notifications and transfers the application to the desired system.

  • Less manual routine

    Standard replies, statuses, reminders, mailings and data transfers are performed automatically.

  • Business integrations

    The bot does not live separately: it is connected to CRM, website, payment, tables, warehouse and internal services.

  • Post-launch support

    We help you look at logs, refine scripts, improve conversions and develop automation.

Cost of bots and automations

Guidelines for solution formats. We calculate the exact price after the brief - we take into account the platform, scenarios, integrations and support.

How much does it cost to develop a bot or automation?

  • Bot for MAX

    Scenarios, tickets, notifications, integrations and support for the MAX channel

    from 250,000 β‚½from 3 weeksDetails

  • Bot for Telegram

    Commands, buttons, applications, CRM, payment, mailings and admin panel

    from 200,000 β‚½from 2 weeksDetails

  • Bot for WhatsApp

    WhatsApp Business API, tickets, notifications, CRM and template messages

    from 300,000 β‚½from 3 weeksDetails

  • Process automation

    Scripts, webhooks, API, CRM, notifications, regulations and reports

    from 350,000 β‚½from 1 monthDetails
What determines the final cost?

Price depends on platform, scenarios, integrations and support requirements

The cost of a bot or automation depends on the number of scripts, dialogue threads, platforms, integrations, roles, admin, mailings, requirements for analytics and error handling. A simple bot for requests and automation with CRM, payment, notifications and reports - different scopes of work.

We first analyze the task: what calls need to be automated, where to transfer data, who handles exceptions and what channels are needed. After this, we prepare stages, deadlines and clear costs. Brief and calculation - free.

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We share expertise in digital development and business growth

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Reviews

Companies across industries trust us

  • Photo: Alexey Zharov

    Alexey Zharov

    CEO, KabTech LLC

    We're already on our second project with this studio. Always on time, high quality and with a great understanding of our goals. The result exceeded our expectations!

    Source: Yandex Maps

  • Photo: Nikolay Doronin

    Nikolay Doronin

    Deputy Chairman of the Board

    The website turned out stylish and convenient! The team took all our wishes into account and offered solutions we hadn't even considered. Huge thanks for the professionalism!

    Source: Yandex Maps

  • Photo: Igor Rudziy

    Igor Rudziy

    CEO, People&People

    A wonderful studio! They explained everything, delivered quickly and even helped with promoting the website. Very happy with the cooperation, highly recommend!

    Source: Yandex Maps

  • Photo: Anatoliy Tsakunov

    Anatoliy Tsakunov

    CEO, OPTIMUS-MED LLC

    A wonderful studio! They explained everything, delivered quickly and even helped with promoting the website. Very happy with the cooperation, highly recommend!

    Source: Yandex Maps

All reviews
We are on other platforms

All our specialists hold professional degrees and have 7+ years of experience

Marussia ratings on external platforms

FAQ

We answer the most important questions

How long does it take to develop a bot?

Usually from 2 weeks to 2 months. The period depends on the number of scenarios, integrations, platforms, admin and analytics requirements.

Is it possible to connect a bot to CRM?

Yes. We connect CRM, 1C, website, forms, tables, payment, email, SMS, analytics and internal company APIs.

Is it possible to escalate difficult questions to a manager?

Yes. We design a scenario for transferring a request to a person: notifications, statuses, responsible person, comments and dialogue history.

Do you do mailings?

Yes, if it is allowed by the platform rules and fits the scenario. We help you set up segments, templates and analytics.

Do I need an admin to manage a bot?

Often yes. You can create an interface for viewing requests, editing texts, managing scripts, roles and reports.

What happens after launch?

We look at the first requests, correct bottlenecks, finalize scenarios, connect new integrations and develop automation.