WebsiteAppBot
IT-accredited company
Support and development turnkey digital products
We support and develop websites, services, online stores, personal accounts and internal systems after release: corrections, optimization, new functions, audit, technical specifications and regular releases.
About
We work at the intersection of strategy, development and delivery
We help the product live after launch, and not freeze in the first version
After the release, new tasks appear: fix errors, update content, speed up pages, improve integrations, add functions, deal with analytics, prepare technical specifications or conduct an audit. Without clear support, a product quickly becomes inconvenient and expensive to develop.
We take the technical outline to work: we analyze the current state, set up regulations, manage tasks, check releases and help to systematically develop the product.
5years
in the digital development market
3-4years
average length of cooperation
100+projects
delivered for clients across industries
10+awards
and industry achievements
Our contacts
What tasks do we take on?
We help develop the product after release and calmly manage the technical outline
Regular product support: fixes, content, forms, integrations, releases, monitoring, SLA and reporting.
Product supportOpenProduct optimization: speed, UX, conversion, analytics, SEO base, stability, forms and technical improvements.
Product optimizationOpenDevelopment of technical specifications: requirements, scenarios, structure, roles, API, integrations, MVP, stages, assessment and readiness criteria.
Development of technical specificationsOpenProduct audit and development: UX, SEO, analytics, code, backend, integrations, speed, technical debt and improvement roadmap.
Audit and developmentOpenTasks
Support is needed when the product is already working, but requires regular fixes, updates, optimization and a clear development plan.
What tasks require support and development?
- Fix bugs and maintain product stability
- Add new blocks, functions, forms and integrations
- Optimize speed, UX, conversion and technical base
- Conduct an audit of a site, service, backend or processes
- Prepare technical specifications for development, design and integrations
- Update content, SEO structure and analytics
- Conduct regular releases without chaos and manual control
- Plan product development based on data and business objectives
Letβs discuss your task
On a call or in chat, weβll unpack the task, answer questions and suggest a solution. If you are only exploring options, write to us too β weβll help you find your bearings.
Leave your contacts β weβll explain the best way to approach the project, how long it may take and what it may cost. No pressure or obligations.
Approach
Support is based on regulations, priorities and accurate releases
The approach on which product support and development is based
Let's understand the context
We study the product, code, CMS, integrations, analytics, current tasks and limitations before taking on tasks.
Fixing the order
We determine priorities, SLA, tracker, approval rules, testing and reporting format.
We work in cycles
We collect tasks into understandable sprints or monthly cycles so that development does not turn into an endless stream of urgency.
Let's look at the benefits
We offer not only technical corrections, but also improvements to UX, speed, conversion, analytics and product structure.
Process
Each stage has a clear result and an agreed amount of work
We use a 6-step system,
Support and development require order: first we analyze the current product, then we fix regulations, priorities, releases and clear result metrics.
Stage 1
Audit
Analysis of product, code and processes
We study the site, service, backend, integrations, analytics, team tasks, current errors and development limitations.
Stage 2
Plan
Priorities, regulations and roadmap
We create a list of tasks, criticality, SLA, work order, control points and product development plan.
Stage 3
Preparation
Environments, accesses and knowledge base
We set up access, test environments, backups, documentation, task tracker and communication channels.
Stage 4
Job
Corrections, improvements and new features
We carry out support and development tasks: bugs, content, integrations, optimization, new blocks, functions and releases.
Stage 5
Examination
Testing and release control
We check changes, key scenarios, forms, adaptation, integrations, analytics and the absence of side effects.
Stage 6
Report
Results, recommendations and next cycle
We submit a report on completed tasks, record the result, new risks and a plan for the next stage of development.
Technologies
We support products on a modern stack and are able to work with existing code
We use tools that help you calmly manage the product after release
Frontend and CMS
Next.js, React, TypeScript, Payload CMS, WordPress, Tilda, layout, components, forms, content and SEO settings.
Backend and integrations
API, databases, webhooks, CRM, 1C, payment, delivery, analytics, queues, roles and business logic.
Release control
Git, test environments, reviews, backups, monitoring, logs, checking forms and key scripts.
Analytics and development
Metrics, GA, events, goals, ecommerce, heat maps, UX audit, SEO audit and product analytics.
Guarantees
We guarantee transparent work and smooth development of the product
We fix the support format, priorities, SLA, communication channels, scope of work and order of task approval.
Clear regulations
We check edits, releases, forms, integrations, analytics, mobile states and critical user scenarios.
Quality control
We work through testing, backups, reviews, accurate releases and a clear history of work performed.
Security of changes
We not only handle urgent tasks, but also offer improvements in speed, conversion, stability and architecture.
Development plan
Advantages
We plug into not only development, but the business logic of the project
What will you get by ordering support and development from us?
Calm technical circuit
It will be clear who is responsible for the tasks, where they are carried out, how they are checked and when they are released.
Quick response to problems
Errors, form failures, integration problems and urgent edits are not left without the owner.
Systematic development
The product receives new features, optimization, UX improvements and a technical base for further growth.
Less chaos for the team
Tasks, accesses, releases, reports and communication are collected into a clear workflow.
Cost of support and development
Guidelines for work formats. We calculate the exact price after the audit - we take into account the product, stack, volume of tasks, SLA and regularity of releases.
How much does product support and development cost?
Product support
Regular tasks, fixes, content, forms, integrations, releases and reporting
Product optimization
Speed, UX, conversion, analytics, stability, technical improvements
Development of technical specifications
Scenarios, requirements, structure, integrations, roles, prototypes and work estimation
Audit and development
Audit of product, code, UX, SEO, integrations and plan for further improvements
What determines the final cost?
The price depends on the product size, stack, volume of tasks, SLA and depth of development
The cost of support and development depends on the state of the product, stack, number of integrations, release frequency, volume of tasks, SLA requirements, documentation availability and the need for urgent fixes. Supporting a landing page and maintaining a complex service require different amounts of work.
We first conduct an introductory audit: we look at the product, code, CMS, analytics, current tasks and limitations. After this, we propose a work format, deadlines, budget and a clear procedure for interaction. Initial consultation and assessment is free.
Media center
We share expertise in digital development and business growth
Reviews
Companies across industries trust us
We're already on our second project with this studio. Always on time, high quality and with a great understanding of our goals. The result exceeded our expectations!
Source: Yandex Maps
The website turned out stylish and convenient! The team took all our wishes into account and offered solutions we hadn't even considered. Huge thanks for the professionalism!
Source: Yandex Maps
A wonderful studio! They explained everything, delivered quickly and even helped with promoting the website. Very happy with the cooperation, highly recommend!
Source: Yandex Maps
A wonderful studio! They explained everything, delivered quickly and even helped with promoting the website. Very happy with the cooperation, highly recommend!
Source: Yandex Maps
We are on other platforms
All our specialists hold professional degrees and have 7+ years of experience
Marussia ratings on external platforms
FAQ
We answer the most important questions
Is it possible to use a ready-made website or service for support?
Yes. We start with an audit of the product, code, CMS, integrations and current tasks, then we offer a support format and a plan for the first work.
How quickly do you respond to tasks?
The speed of response depends on the chosen support format and SLA. For regular support, we fix priorities, channels and response times in advance.
Is it possible to make not only bugs, but also development?
Yes. Support may include new blocks, functions, integrations, optimization, SEO improvements, analytics and product improvements.
Are you working with someone else's code?
Yes. First, we conduct an audit, assess the quality of the code, the risks and the environment, after which we take on tasks or propose a stabilization plan.
Is it possible to order only technical specifications or an audit?
Yes. You can separately order the development of technical specifications, product audit, UX, SEO, code, integrations or a development plan.
How to control completed work?
We keep tasks in a tracker, record statuses, releases, reports, inspection results and a plan for the next work.