Website development
IT-accredited company

Integration with CRM turnkey

We integrate a website, forms, online store, personal account or service with CRM: applications, transactions, contacts, statuses, responsible persons, webhooks and reverse synchronization.

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About

We work at the intersection of strategy, development and delivery

We transfer requests and clients to CRM without manual copying

CRM integration helps not to lose requests, quickly assign responsibility, see the source of the request, deal status, client history and sales results. We design fields, statuses, webhooks, errors and data back to the site.

First, we analyze the current process and system limitations, then we design data exchange, implement integration, test real scenarios and prepare post-launch support.

5years

in the digital development market

3-4years

average length of cooperation

100+projects

delivered for clients across industries

10+awards

and industry achievements

Our contacts

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Recent work

Examples of our work

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Formats

What tasks does integration with CRM include?

Website forms, quizzes, shopping cart, callbacks and requests go into the CRM with the required fields.

Transfer of applicationsDiscuss integration

Creation of deals, stages of the funnel, responsible persons, comments, tasks and sources.

Transactions and statusesDiscuss integration

Statuses from CRM are returned to the website, personal account, notifications or backend.

Reverse SyncDiscuss integration

Triggers, webhooks, notifications, distribution of responsibilities and application processing scenarios.

Sales automationDiscuss integration
Tasks

Integration with CRM is needed when requests come from different channels, are lost in the mail, or require manual transfer by managers.

What tasks require integration with CRM?

  • Transfer requests from the website to CRM
  • Create contacts, companies, deals and tasks
  • Save UTM, source, page and client comments
  • Distribute requests among responsible persons and funnels
  • Return transaction statuses to the website or personal account
  • Connect CRM to payment, warehouse and delivery
  • Configure notifications and error handling
  • Improve existing CRM integration
Let’s discuss your task

On a call or in chat, we’ll unpack the task, answer questions and suggest a solution. If you are only exploring options, write to us too β€” we’ll help you find your bearings.

Leave your contacts β€” we’ll explain the best way to approach the project, how long it may take and what it may cost. No pressure or obligations.

Approach

We make integrations so that data flows stably and transparently

The approach on which integration with CRM is based

  • Let's analyze the process

    We record what data is needed, where it is created, where it is transferred, and who is responsible for exceptions.

  • Designing an exchange

    We describe fields, statuses, webhooks, API requests, errors, repetitions, access rights and synchronization rules.

  • Testing scenarios

    We check successful operations, service errors, API unavailability, duplicates, repeated requests and data correctness.

  • We are preparing support

    We configure logs, notifications, instructions and scenarios for analyzing problems after launch.

Process

Each stage has a clear result and an agreed amount of work

We use a 6-step system,

Integration should be predictable: with a clear data schema, error handling, testing and post-launch support.

Stage 1

Analysis

Analysis of systems, processes and data

We study the website, CRM, warehouse, payment, delivery, analytics, team roles, current manual operations and service limitations.

Stage 2

Scheme

Designing exchange logic

We record data sources, fields, events, statuses, access rights, webhooks, queues and error scenarios.

Stage 3

Interface

Settings, notifications and admin

We design how the team will see statuses, errors, requests, orders, synchronization and exchange results.

Stage 4

Development

Implementation of integration and backend logic

We develop API links, webhooks, event handlers, synchronization, data storage and service scripts.

Stage 5

Testing

Checking exchanges and non-standard cases

We check successful operations, API errors, repetitions, unavailability of services, duplicates, statuses and data correctness.

Stage 6

Launch

Release, monitoring and training of the team

We launch the integration, check the first real operations, set up monitoring and transmit instructions to the team.

Technologies

We select a stack for services, security, stability and further development

We use technologies that help connect CRM with the website and backend

  • API and webhooks: REST, GraphQL, webhooks, OAuth, tokens, request signatures, statuses, event handlers and service documentation.

    API and webhooks

    REST, GraphQL, webhooks, OAuth, tokens, request signatures, statuses, event handlers and service documentation.

  • Backend: Node.js, databases, queues, cron tasks, roles, authorization, logging and exchange business logic.

    Backend

    Node.js, databases, queues, cron tasks, roles, authorization, logging and exchange business logic.

  • Monitoring: Logs, error notifications, retries, test environments and data correctness control.

    Monitoring

    Logs, error notifications, retries, test environments and data correctness control.

  • Business systems: CRM, payment gateways, 1C, MoySklad, delivery services, analytics, email, SMS and internal services.

    Business systems

    CRM, payment gateways, 1C, MoySklad, delivery services, analytics, email, SMS and internal services.

Guarantees

We guarantee transparent integration and support after launch

  • We record which systems are involved, what data is transmitted, who is the source of truth, and what happens in case of errors.

    Clear exchange scheme

  • We take into account access rights, API keys, personal data, logs, token storage and restrictions on external services.

    Data Security

  • We check successful and failed scenarios, repeated requests, statuses, notifications, duplicates and data correctness.

    Quality control

  • We set up monitoring, logs, instructions and help refine the integration when processes or APIs change.

    Post-release support

Discuss a project
Advantages

We plug into not only development, but the business logic of the project

What will you get by ordering CRM integration from us?

  • Automatic data exchange

    The systems will transfer the necessary data without manual copying, tables and re-entry.

  • Clear statuses

    The team will be able to see what happened with the application, order, payment, delivery or analytics event.

  • Fewer errors

    Synchronization rules, checks, logs and notifications help reduce data losses and duplicates.

  • Readiness for development

    Integration can be expanded with new services, scripts, reports and internal automation.

Cost of integration with CRM

Guidelines for work formats. We calculate the exact price after the brief - taking into account the API, scripts, security, data and support.

How much does integration with CRM cost?

  • Transferring requests to CRM

    Forms, fields, contacts, deals, sources, UTM and notifications

    from 220,000 β‚½from 3 weeksDetails

  • CRM + online store

    Orders, clients, payments, statuses, comments and reverse synchronization

    from 320,000 β‚½from 1 monthDetails

  • CRM + personal account

    Statuses, history, documents, requests and client data

    from 450,000 β‚½from 1.5 monthsDetails

  • CRM audit and improvement

    Checking current logic, errors, duplicates, fields and webhooks

    from 120,000 β‚½from 1 weekDetails
What determines the final cost?

The price depends on services, API, exchange scenarios, data volume and reliability requirements

The cost of integration with CRM depends on the number of systems, API quality, data volume, exchange scenarios, security requirements, logging, error handling, reverse synchronization and support. Simple connection and complex exchange with several services - different amounts of work.

We first look at the process: what data is needed, where is the source of truth, what errors are possible and how the team should see them. After this, we prepare a scheme, stages, deadlines and costs. Brief and calculation - free.

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We share expertise in digital development and business growth

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Reviews

Companies across industries trust us

  • Photo: Alexey Zharov

    Alexey Zharov

    CEO, KabTech LLC

    We're already on our second project with this studio. Always on time, high quality and with a great understanding of our goals. The result exceeded our expectations!

    Source: Yandex Maps

  • Photo: Nikolay Doronin

    Nikolay Doronin

    Deputy Chairman of the Board

    The website turned out stylish and convenient! The team took all our wishes into account and offered solutions we hadn't even considered. Huge thanks for the professionalism!

    Source: Yandex Maps

  • Photo: Igor Rudziy

    Igor Rudziy

    CEO, People&People

    A wonderful studio! They explained everything, delivered quickly and even helped with promoting the website. Very happy with the cooperation, highly recommend!

    Source: Yandex Maps

  • Photo: Anatoliy Tsakunov

    Anatoliy Tsakunov

    CEO, OPTIMUS-MED LLC

    A wonderful studio! They explained everything, delivered quickly and even helped with promoting the website. Very happy with the cooperation, highly recommend!

    Source: Yandex Maps

All reviews
We are on other platforms

All our specialists hold professional degrees and have 7+ years of experience

Marussia ratings on external platforms

FAQ

We answer the most important questions

Which CRMs can be integrated with?

We work with amoCRM, Bitrix24, retailCRM, HubSpot, Creatio, self-written CRM and other systems with API or webhooks.

Is it possible to transfer the UTM and source of the application?

Yes. We transmit UTM tags, page, form, source, advertising campaign, comment and other data that sales need.

Is it possible to return status from CRM to the website?

Yes. We configure reverse synchronization: deal status, documents, payment, stages, comments or application status.

What to do with duplicate clients?

We design search and association rules: by phone, email, customer ID, order number or other characteristics.

Is it possible to integrate multiple forms?

Yes. You can connect forms, quizzes, shopping cart, personal account, chat, calls and other sources of applications.

Are you refining an existing integration?

Yes. We check the current exchange, fields, webhooks, logs, errors and propose a correction plan.