WebsiteAppBot
IT-accredited company
Process automation turnkey
We automate business processes: applications, notifications, approvals, statuses, webhooks, API, CRM, tables, reports and data exchange between systems.
About
We work at the intersection of strategy, development and delivery
We automate processes that waste time from the team every day
Process automation helps eliminate manual data transfers, repetitive notifications, statuses, approvals and reports. We connect services, CRM, spreadsheets, APIs, bots and internal systems into a clear working scenario.
First we analyze scenarios, data and exceptions, then we design logic, integrations, error handling and post-launch support.
5years
in the digital development market
3-4years
average length of cooperation
100+projects
delivered for clients across industries
10+awards
and industry achievements
Our contacts
Formats
What processes do we automate?
Forms, bots, website, CRM, distribution of responsibilities, statuses and notifications.
Application processingDiscuss formatRoutes, roles, deadlines, reminders, comments, statuses and decision history.
ApprovalsDiscuss formatWebhooks, API, tables, CRM, 1C, warehouse, payments, reports and synchronization.
Data exchangeDiscuss formatAutomatic messages, reports, reminders, error control and event monitoring.
Notifications and reportsDiscuss formatTasks
Automation is needed when data and tasks pass through several services, departments and manual operations.
What tasks require process automation?
- Automatic transfer of applications to CRM
- Connection between forms, bots, website and internal systems
- Notifications about statuses, payments, deadlines and errors
- Coordination between departments and responsible persons
- Synchronization of tables, CRM, 1C and external services
- Generating reports and regular uploads
- Control of deadlines, tasks and recurring operations
- Reduce manual steps and human errors
Letβs discuss your task
On a call or in chat, weβll unpack the task, answer questions and suggest a solution. If you are only exploring options, write to us too β weβll help you find your bearings.
Leave your contacts β weβll explain the best way to approach the project, how long it may take and what it may cost. No pressure or obligations.
Approach
First we describe the process, then we connect services and data
The approach on which process automation is based
Let's analyze the scenarios
We record roles, questions, statuses, data, exceptions and points where a person is needed.
Designing logic
We collect branches, forms, buttons, actions, notifications, errors and transitions between systems.
Connecting integrations
We connect the solution with CRM, website, backend, tables, payment, 1C, analytics and internal APIs.
We are preparing support
We set up logs, error notifications, admin panel, documentation and a development plan after launch.
Process
Each stage has a clear result and an agreed amount of work
We use a 6-step system,
For each stage we record tasks, deadlines and costs. This way, launching a bot or automation remains clear for the business and the team.
Stage 1
Analysis
Study of the problem and requirements
We study current calls, processes, services, roles, data, integrations and manual operations.
Stage 2
Scenarios
Structure, logic and product prototype
We design scenarios, statuses, forms, buttons, events, errors and data transfer for processes.
Stage 3
Interface
Visual concept development
We prepare texts, message structure, commands, buttons, error states and clear interaction logic.
Stage 4
Development
Implementation of project functionality
We develop backend, scripts, integrations, admin, notifications, event processing and data storage.
Stage 5
Testing
Checking and fixing errors
We check branches, non-standard actions, integrations, rights, notifications, errors and transfer of requests to a person.
Stage 6
Launch
Publication and commissioning
We launch the solution, connect channels, train the team, check the first requests and set up support.
Technologies
We select a stack for the platform, integrations, stability and further development
We use technologies that are suitable for process automation
Platform
Webhooks, API, queues, events, regulations, roles, notifications and working scripts.
Backend
Node.js, API, databases, queues, authorization, business logic and event processing.
Integrations
CRM, 1C, website, forms, payments, tables, email, SMS, analytics and internal services.
Infrastructure
CI/CD, monitoring, logs, backups, error handling and release environments.
Guarantees
We guarantee transparent work and support after launch
We show you how to manage scripts, tickets, messages, integrations, and basic bot or automation settings.
Team training
We fix the stages, milestones and release plan so that the launch does not dissolve in endless edits.
Meeting deadlines
We check scripts, buttons, forms, integrations, notifications, errors and user behavior in different dialogue threads.
Quality of work
We divide the functionality into stages and show in advance which scenarios are included in the current launch, and which are better to be carried out further.
Sticking to a Budget
Advantages
We plug into not only development, but the business logic of the project
What will you get by ordering process automation from us?
Quick working script
The user follows the desired path without unnecessary steps, and the team receives structured data.
Less manual work
Typical responses, notifications, statuses, data transfers and repetitive actions are performed automatically.
Business integrations
The solution is related to CRM, website, backend, payment, tables, analytics and internal systems.
Post-launch support
We help you look at logs, fix bottlenecks, improve scripts and develop automation.
Cost of process automation
Guidelines for solution formats. We calculate the exact price after the brief - we take into account scenarios, integrations, roles and support.
How much does process automation cost?
Automation of applications
Forms, bots, CRM, statuses, notifications and distribution
Integration scenario
API, webhooks, data exchange, error handling and monitoring
Automation of approvals
Roles, routes, deadlines, notifications, statuses and reports
Development of automation
New scenarios, services, reports, optimization and support
What determines the final cost?
Price depends on scenarios, integrations, roles, platform and support requirements
The cost of process automation depends on the number of scripts, services, roles, integrations, conditions, errors, reports and monitoring requirements. One webhook and a process with several departments, CRM, 1C and notifications - different amounts of work.
To name a fair price, we first analyze the problem: what scripts are needed, where to transfer data, who handles exceptions, and what services to connect. After this, we prepare the stages, timing and cost. Brief and calculation - free.
Media center
We share expertise in digital development and business growth
Reviews
Companies across industries trust us
We're already on our second project with this studio. Always on time, high quality and with a great understanding of our goals. The result exceeded our expectations!
Source: Yandex Maps
The website turned out stylish and convenient! The team took all our wishes into account and offered solutions we hadn't even considered. Huge thanks for the professionalism!
Source: Yandex Maps
A wonderful studio! They explained everything, delivered quickly and even helped with promoting the website. Very happy with the cooperation, highly recommend!
Source: Yandex Maps
A wonderful studio! They explained everything, delivered quickly and even helped with promoting the website. Very happy with the cooperation, highly recommend!
Source: Yandex Maps
We are on other platforms
All our specialists hold professional degrees and have 7+ years of experience
Marussia ratings on external platforms
FAQ
We answer the most important questions
How long does it take to automate a process?
Usually from 2 weeks to 2 months. The period depends on the number of scenarios, integrations, platforms, admin, analytics and approvals.
Is it possible to connect CRM and other services?
Yes. We connect CRM, 1C, website, forms, tables, payment, email, SMS, analytics, backend and internal APIs.
Is it possible to transfer complex cases to a manager?
Yes. We design the transfer of a request to a person: notification, responsible person, status, comments and interaction history.
Do you need an admin?
Often yes. You can create an interface for requests, scripts, texts, users, roles, logs and reports.
Is it possible to improve an existing bot or automation?
Yes. We audit scripts, integrations, code, logs and propose a plan for improvements without complete rework.
What happens after launch?
We look at the first requests, fix errors, improve scripts, add integrations and support the solution.