Website development
IT-accredited company

Bot for WhatsApp turnkey

We develop bots and automation for WhatsApp Business API: requests, notifications, template messages, customer support, CRM and integrations.

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About

We work at the intersection of strategy, development and delivery

We do WhatsApp automation for requests, notifications and customer support

WhatsApp often remains the main channel of communication with customers, but manual processing quickly overloads managers. We design scenarios, connect WhatsApp Business API, CRM, message templates, notifications and request processing.

First we analyze scenarios, data and exceptions, then we design logic, integrations, error handling and post-launch support.

5years

in the digital development market

3-4years

average length of cooperation

100+projects

delivered for clients across industries

10+awards

and industry achievements

Our contacts

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Recent work

Examples of our work

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Formats

What WhatsApp bots do we develop?

Collecting contacts, clarifying the request, transferring to CRM and notifying those responsible.

Bot for applicationsDiscuss format

Template messages about orders, payments, delivery, records and status changes.

Notification botDiscuss format

Typical responses, routing of requests, operator circuit and correspondence history.

Support botDiscuss format

Scenarios for clients: applications, documents, statuses, confirmations and integrations.

Service WhatsApp botDiscuss format
Tasks

A WhatsApp bot is needed when it is convenient for clients to write to the messenger, and when it is important for a business to quickly process requests and transfer data to systems.

What tasks do you need a WhatsApp bot for?

  • Accepting applications from WhatsApp
  • Automatic notifications about orders and payments
  • Customer support and typical responses
  • Transferring requests to managers and CRM
  • Template messages via WhatsApp Business API
  • Reminders for appointments, deliveries or documents
  • Integration with website, backend, CRM and 1C
  • Reduced operator and support workload
Let’s discuss your task

On a call or in chat, we’ll unpack the task, answer questions and suggest a solution. If you are only exploring options, write to us too β€” we’ll help you find your bearings.

Leave your contacts β€” we’ll explain the best way to approach the project, how long it may take and what it may cost. No pressure or obligations.

Approach

We design scenarios that are understandable to the user and useful to the team

The approach on which the development of bots for WhatsApp is based

  • Let's analyze the scenarios

    We record roles, questions, statuses, data, exceptions and points where a person is needed.

  • Designing logic

    We collect branches, forms, buttons, actions, notifications, errors and transitions between systems.

  • Connecting integrations

    We connect the solution with CRM, website, backend, tables, payment, 1C, analytics and internal APIs.

  • We are preparing support

    We set up logs, error notifications, admin panel, documentation and a development plan after launch.

Process

Each stage has a clear result and an agreed amount of work

We use a 6-step system,

For each stage we record tasks, deadlines and costs. This way, launching a bot or automation remains clear for the business and the team.

Stage 1

Analysis

Study of the problem and requirements

We study current calls, processes, services, roles, data, integrations and manual operations.

Stage 2

Scenarios

Structure, logic and product prototype

We design scripts, statuses, forms, buttons, events, errors and data transfer for a bot for WhatsApp.

Stage 3

Interface

Visual concept development

We prepare texts, message structure, commands, buttons, error states and clear interaction logic.

Stage 4

Development

Implementation of project functionality

We develop backend, scripts, integrations, admin, notifications, event processing and data storage.

Stage 5

Testing

Checking and fixing errors

We check branches, non-standard actions, integrations, rights, notifications, errors and transfer of requests to a person.

Stage 6

Launch

Publication and commissioning

We launch the solution, connect channels, train the team, check the first requests and set up support.

Technologies

We select a stack for the platform, integrations, stability and further development

We use technologies that are suitable for a stable bot for WhatsApp

  • Platform: WhatsApp, webhooks, platform APIs, buttons, commands, forms, messages and dialogue scripts.

    Platform

    WhatsApp, webhooks, platform APIs, buttons, commands, forms, messages and dialogue scripts.

  • Backend: Node.js, API, databases, queues, authorization, business logic and event processing.

    Backend

    Node.js, API, databases, queues, authorization, business logic and event processing.

  • Integrations: CRM, 1C, website, forms, payments, tables, email, SMS, analytics and internal services.

    Integrations

    CRM, 1C, website, forms, payments, tables, email, SMS, analytics and internal services.

  • Infrastructure: CI/CD, monitoring, logs, backups, error handling and release environments.

    Infrastructure

    CI/CD, monitoring, logs, backups, error handling and release environments.

Guarantees

We guarantee transparent work and support after launch

  • We show you how to manage scripts, tickets, messages, integrations, and basic bot or automation settings.

    Team training

  • We fix the stages, milestones and release plan so that the launch does not dissolve in endless edits.

    Meeting deadlines

  • We check scripts, buttons, forms, integrations, notifications, errors and user behavior in different dialogue threads.

    Quality of work

  • We divide the functionality into stages and show in advance which scenarios are included in the current launch, and which are better to be carried out further.

    Sticking to a Budget

Discuss a project
Advantages

We plug into not only development, but the business logic of the project

What will you get when you order a WhatsApp bot from us?

  • Quick working script

    The user follows the desired path without unnecessary steps, and the team receives structured data.

  • Less manual work

    Typical responses, notifications, statuses, data transfers and repetitive actions are performed automatically.

  • Business integrations

    The solution is related to CRM, website, backend, payment, tables, analytics and internal systems.

  • Post-launch support

    We help you look at logs, fix bottlenecks, improve scripts and develop automation.

Whatsapp bot cost

Guidelines for solution formats. We calculate the exact price after the brief - we take into account scenarios, integrations, roles and support.

How much does it cost to develop a bot for WhatsApp?

  • WhatsApp bot for requests

    Collection of requests, CRM, notifications and operator circuit

    from 300,000 β‚½from 3 weeksDetails

  • WhatsApp notifications

    Templates, statuses, events, integrations and logging

    from 350,000 β‚½from 1 monthDetails

  • Service WhatsApp bot

    Scripts, roles, backend, admin and integrations

    from 550,000 β‚½from 2 monthsDetails

  • WhatsApp bot development

    New scenarios, templates, analytics and integrations

    from 150,000 β‚½from 1 weekDetails
What determines the final cost?

Price depends on scenarios, integrations, roles, platform and support requirements

The cost of developing a bot for WhatsApp depends on the number of scripts, dialogue threads, integrations, admin panel, roles, newsletters, notifications, analytics and platform requirements. A simple bot for requests and a service bot with CRM, payment and backend - different scopes of work.

To name a fair price, we first analyze the problem: what scripts are needed, where to transfer data, who handles exceptions, and what services to connect. After this, we prepare the stages, timing and cost. Brief and calculation - free.

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Reviews

Companies across industries trust us

  • Photo: Alexey Zharov

    Alexey Zharov

    CEO, KabTech LLC

    We're already on our second project with this studio. Always on time, high quality and with a great understanding of our goals. The result exceeded our expectations!

    Source: Yandex Maps

  • Photo: Nikolay Doronin

    Nikolay Doronin

    Deputy Chairman of the Board

    The website turned out stylish and convenient! The team took all our wishes into account and offered solutions we hadn't even considered. Huge thanks for the professionalism!

    Source: Yandex Maps

  • Photo: Igor Rudziy

    Igor Rudziy

    CEO, People&People

    A wonderful studio! They explained everything, delivered quickly and even helped with promoting the website. Very happy with the cooperation, highly recommend!

    Source: Yandex Maps

  • Photo: Anatoliy Tsakunov

    Anatoliy Tsakunov

    CEO, OPTIMUS-MED LLC

    A wonderful studio! They explained everything, delivered quickly and even helped with promoting the website. Very happy with the cooperation, highly recommend!

    Source: Yandex Maps

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We are on other platforms

All our specialists hold professional degrees and have 7+ years of experience

Marussia ratings on external platforms

FAQ

We answer the most important questions

How long does it take to develop a bot for WhatsApp?

Usually from 2 weeks to 2 months. The period depends on the number of scenarios, integrations, platforms, admin, analytics and approvals.

Is it possible to connect CRM and other services?

Yes. We connect CRM, 1C, website, forms, tables, payment, email, SMS, analytics, backend and internal APIs.

Is it possible to transfer complex cases to a manager?

Yes. We design the transfer of a request to a person: notification, responsible person, status, comments and interaction history.

Do you need an admin?

Often yes. You can create an interface for requests, scripts, texts, users, roles, logs and reports.

Is it possible to improve an existing bot or automation?

Yes. We audit scripts, integrations, code, logs and propose a plan for improvements without complete rework.

What happens after launch?

We look at the first requests, fix errors, improve scripts, add integrations and support the solution.